Shipping policy
Thank you for shopping with Marphé Solis. Each piece is carefully prepared and fulfilled through our production partners to ensure quality and consistency.
Order Processing
All orders are processed within 2–5 business days.
Orders are not processed or shipped on weekends or holidays.
Once your order has shipped, you will receive a confirmation email with tracking information.
Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or lost packages due to incorrect address information.
Shipping Timeframes
Shipping times vary based on your location:
-
United States: Approximately 5–10 business days
-
International: 7–21 business days (varies by destination)
Shipping times are estimates and not guaranteed. Delays may occur due to carrier issues, customs processing, or high-volume periods.
International Orders
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Marphé Solis is not responsible for delays caused by customs clearance.
Lost or Delayed Packages
Once an order has been shipped, it is in the care of the carrier. We are not liable for:
-
Carrier delays
-
Lost or stolen packages marked as delivered
-
Shipping interruptions outside our control
If your package appears lost, please contact the shipping carrier first. If you need further assistance, you may email us at:
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 30 days of delivery with clear photos. We will review your claim and provide a replacement if approved.
For full details, please refer to our Return Policy.